2301 W. 22nd Street
Suite 300
Oak Brook, IL 60523
T: 630.613.8285
Office Manager
Job Description
Job overview: Supports company operations and management by maintaining office and communication systems. The position grows into a position where you will manage a team of administrative customer service team members.
Responsibilities and Duties:
Office operations
- Weekly Payroll
- Organizes office operations and procedures
- Designs filing and organization systems
- Plans and implements office systems
- Procures equipment and supplies
- Assist in the onboarding process for new hires
- Oversee collections and receivables- run credit cards, enter bills, receive payments, run collection reports
- Vendor liaison- maintain inventory systems, purchasing and reorders on office and operations items
- Social Media Exposure
- Internal Recruiting Assistance
- Liaison between staff and management, customers and operations, taking lead in office communication and delegation between customers and employees
- Proactive solutions communication between customers, deliveries and/or service,
- Maintaining company calendar and employee schedules.
- Contributes to team effort by accomplishing related tasks as needed
- Answering phone
- Taking customers weekly orders by phone, email, text and entering into system
- Maintaining customer par sheets
- Troubleshooting and resolving customer issues
- Oversee online shop order fulfillment and related customer service questions
- Proven experience in office management and customer service
- Self-starter with excellent problem-solving skills
- Knowledge of office administrator responsibilities, systems and procedures
- Proficiency in MS Office
- Able to easily adapt and work with new computer and technology systems.
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem solving skills
- Strong organizational and planning skills
- A creative mind with an ability to suggest improvements